jeudi 15 octobre 2015

Installation of RequestTracker on Centos7

Just a short note about the installation of RequestTracker (an open source help-desk tool).

You'll find great description about the installation here or you can simply follow the README.

Anyway, I checked the installation with rt-server and it worked but not with the apache configuration provided on the guide (link above).

Check the /etc/httpd/logs/erro_log and you'll find something like "[authz_core:error] [pid 1161] [client 10.250.0.132:60599] AH01630: client denied by server configuration: /opt/rt4/sbin/rt-server.fcgi"

Solution : just add in the apache config file "Require all granted".

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